Frequently Asked Questions
How do I become a Member for the first time?
Phone: 02 9789 8000 & press option 1.
Mail: Send completed forms to: PO Box 123 Belmore, NSW, 2192 ( Download Forms )
Teamstore: 376 Burwood Road, Belmore, NSW, 2192
What is the renewal deadline for Members to retain
their existing seats?
The renewal deadline is November 18th
What if I am a renewing Member with a seat change
All renewing Members who wish to change their seats are required to "lock in" their existing seats before the renewal deadline to ensure they do not lose these seats should their preference be unavailable. Once the renewal deadline passes, we will endeavor to grant your seating request on a first-come first-served basis. If you are not successful, you will be notified with alternatives.
Members in Gold wishing to upgrade platinum, must buy the platinum membership. If the request cannot be fulfilled alternatives will be provided or refund will be issued.
How do I know if I will get my seat preference/ what
happens if I cannot get the seats requested?
Seating is allocated on a first-come first-served basis with preference given to existing members. If your seating request is not available we will contact you, starting from mid-December with alternative options. If you are not happy with alternatives we can issue a refund.
Please note: the two bays next to the tunnel for Pedigree Platinum on the west have very limited availability and are not available for new members.
When will membership benefit packs and cards be ready?
Membership benefit packs will be available from the start of December. Your packs will be sent to the postal address you have listed on your account. Member cards will arrive around the end of January 2016. Please ensure your address is up to date if you move over the New Year to ensure your member cards are received at the correct address.
How can I pay for my membership?
Memberships can be paid in full or part payment via monthly instalments. Cash and card are all accepted.
How does Part Payment Work?
Monthly installments are taken out on the 17th of every month up until August. If you miss a payment debit success will continue to chase you until payment is made. If payment continues to remain unpaid you will be sent to debt collectors.
Monthly instalments run until August 2017 and are split across the remaining months e.g. If you sign up at the start of November 2016, your membership will be spread across 10 months. However, if you signed up in February of 2017, you will only be able to split the cost of your membership across 7 months. See Debit Success terms and Conditions for more information.
Can I pay for my membership outright later if I start on part payment?
Yes, you can pay outright at any time by contacting debit success – 1800 148 848
How can I make my membership automatically roll over next season?
If you are on a part payment, you are automatically on the roll over.
If you did not opt in to roll over when signing up, and wish to be on the rollover all you have to do is contact the club and we will opt you in.
How do I know my application has been received/processed?
You will receive a confirmation email within 24 hours once your application has been processed.
What classifies a junior, concession or family?
Junior: 15 & under at 1/1/2017.
Concession: A holder of a Department of Social Security Card or a current full-time student card. Proof of eligibility must be provided to the Bulldogs office.
Family: 2 adults & 2+ juniors as classified above.
Is my Membership card transferable?
Membership cards are transferrable, provided that they are transferred to a person of equal or lesser status. I.e. an adult cannot gain entry on a junior or concession pass.
However, you are NOT permitted to use ONE membership card amongst multiple people or for it to be used to sneak into membership areas. Anyone caught doing this will receive an official warning and will have their membership terminated.
How do I replace my membership card/ticket if it is lost or stolen?You will need to call the membership team on 9789 8000 and press option 1 to arrange a replacement card. The barcode of the original card will be cancelled and a fee of $15 will apply for the replacement of each lost/stolen card.
Where are the Wheelchair accessible bays?
Platinum - Wheelchair seats are located on the East between the 30m and 50m line. There are no wheelchair seats for Platinum Members on the West.
Gold - Wheelchair seats are available on the West.
GA and Kennel - Wheelchair seats are available and do not need to be pre-selected.
Please note carers are required to send through companion cards in order to receive entry cards.
Where do I buy membership if I have an oversized flag or banner that I would like to bring to the game?
Any member bringing a flag or banner over 1.5m must have membership in The Kennel and must register their flag with the Club before membership cards are sent out. Please email [email protected] with the dimensions of your flag or banner and what is on it for it to be approved by the Club and stadium.
Where is the kennel located?
Aisle 110 and due to popularity has been extended to 112 when it overfills
Where is the members Club 18 bar?
Situated on level 2 near aisle 127. You must show your member card to get access.
How can I be 18th man, Rookie or Match Ball deliverer?
To win you must be nominated by another individual.
1. Send a
letter to 18 Member, Rookie or Match Ball Deliverer to Bulldogs Rugby League
Club, PO Box 123, Belmore, NSW, 2192
2. Via Email:[email protected], with 18th Member/Rookie/Match Ball in the heading
*Make sure you include your reasons for nominating this person.
We advise you include information such as how long has the person been a member and supported the team, what are their fondest memories, what involvement have they had throughout the years with the Club etc.
How do I receive access with my membership to the 2017 Rabbitohs VS Bulldogs and Dragons VS Bulldogs games on Good Friday / Queens Birthday?
In 2017, the Good Friday and Queens birthday matches will be a Bulldogs home game. This means that all ticketed members will have access to this match with their membership card. This includes: Full Season, ANZ Stadium Home Game (ANZ Stadium 9, ANZ Stadium 5 and ANZ Stadium 3), Country, Interstate, QLD, VIC, WA, ACT, and International Memberships.
Born and Bred Supporters WILL NOT have access to this match.
Please note: When we play Rabbitohs/Dragons for the second time, it will be their HOME GAME which means only Full Season and Country members will have access.
Do I get a discount on tickets to away matches as a
This is up to the discretion of the HOME team. If they are extending an offer to our members, you will be notified in our weekly member emails with the team list.
Do members get a discount on merchandise?
I purchased a P1 parking pass, when will I receive it?
P1 parking passes will be sent at the start of February 2017.
I purchased a bus pass, when will I receive it?
Bus passes will be sent at the start of February 2017.
Are there any policies I need to abide by?
By becoming a Bulldogs Member you are agreeing to abide by the Bulldogs Code of Conduct, Terms & Conditions and the policies of any stadia we play at. For more information please seewww.bulldogs.com.au & www.anzstadium.com.au. The Bulldogs reserve the right to cancel memberships if any of these polices and/or codes are broken.
Who do I contact if I see someone who is not abiding by the code of conduct?If you experience any issues on game day, please SMS our security assistance line on 0419 403 360 with the location and a description of your issue. You can also notify our membership staff at aisle 104 or 127.
I have more questions? The Bulldogs Membership Team can be contacted on 02 9789 8000 from 9.00am – 5pm Monday - Friday. It is not operational on weekends or public holidays.
You can also email [email protected] with any enquiries/complaints/questions. We will respond within 48 hours or 2 business days.
Ticketing and membership queries at home games can be answered by our membership team located at Ticket Window H or Aisle 127 & 104.